Frequently Asked Questions

First, give us a call to book a ride. We typically like a few days notice, but we can usually accommodate last minute rides if need be.

Once the ride’s booked, we take care of the rest. We arrange the driver and van, and can even bring our own wheelchair if the client doesn’t have one. We’ll also let the client know of any changes or delays while on the way to pick them up.

When we arrive, we greet the client right a their door or room and help them get ready for the ride. When we get to the appointment, we can take them directly into the office or clinic and help check in. Once we bring them home, we again bring them right into their home to make sure they’re safe and comfortable before we leave.

Billing can also be done directly through any relevant agency, or simple monthly billing if paying personally.

We want our clients to feel like royalty, while still giving them professional care.

We meet our clients right at their door, help them get ready, bring them directly into their appointment and communicate with care teams and loved ones to help things run smoothly. And if our clients want some social time with the driver along the way, we’re up for that, too!

We only hire experienced staff and have ongoing training with our in-house nurses and PSWs. We also guarantee pick-up times and will never cancel at the last minute.

When you’re ready to book a ride, you can call us any time at 613-329-0484 to book right away. Or, you can head to our Contact page and fill out the Request a Ride form. We’ll have someone call you back within 24 hours and confirm your ride.

While we cost more than a taxi, we are less expensive than a patient transfer, and still provide above-and-beyond service.

The cost of your ride will very widely depending on your destination. Give us a call at 613-329-0484 and we’ll quote you a price!

Typically we prefer three days’ notice, but we can usually accommodate last-minute requests if need be.

We only hire drivers who pass the Family Test, meaning that the level of service they provide is on par with what we would want for our own family.

All our drivers have experience in health care, support work, or assisting older adults, and include a number of retired nurses, PSWs, and healthcare professionals.

We also do background checks for all new hires, and give ongoing training in first aid, communication, driving, and more.

Not a problem. Just give us a call at least 24 hours beforehand and let us know the details of the change.

Full price will be charged for any changes within 24 hours of pickup, depending on the circumstances.

If paying personally, we’ll send you an invoice at the end of each month.

If paying through an institution, we can set up direct billing with most agencies.

When driving clients with COVID-19, we follow the advanced IPAC protocols laid out by the provincial government. This includes the driver wearing a mask, gloves, and more, and doing a full decontaminization of the vehicle after each ride.