This Privacy Notice applies to personal information which Hulpr Inc., (671 Fieldstone Drive, Kingston ON, K7K 0C6), collects through this website www.hulpr.ca (“Website”) and through our mobile app Hulpr (“App”). Below are highlights and details of our personal information handling practices.
Private Notice Highlights
Who We Collect Information From
We currently collect only information provided by the visitor and user of the Website and App.
What Personal Information We Collect
We collect information:
- That you provide through the forms you fill out during account creation, online customer service enquiries, and surveys;
- That you provide when you submit a payment;
- Automatically when you visit our Website and when you use our App, including information about the device with which you logged into our Website, your location when you are using our App on your mobile device, your web browser, your IP address, time zone, cookies installed on your device, and information on the search terms that referred you to our Website and App (“Device Information”).
How we use and disclose your information
- We use your information to communicate with you and personalize your user experience by sending out periodic emails to you and receiving feedback to improve our Website and App;
- We may use your information to create aggregated and anonymized data for analytical purposes.
How do we obtain your consent
By using our Website and App, you consent to our collection, use, and disclosure of your personal information as outlined in this policy. Your consent is the legal basis for our use of your personal information. You can withdraw your consent at any time. However, if you withdraw your consent to certain uses, we may no longer be able to provide our services to you.
Your account settings allow you to change your communication preferences with respect to emails. You may also close your account if you want to withdraw your consent from our further use of your information. We may, however, retain information about your previous transactions for audit purposes, to ensure the integrity of our data and to fulfill legal requirements.
How to contact us
If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected]
Detailed Privacy Policy
About Us
This website www.hulpr.ca (“Website”) and our mobile app Hulpr (“App”) are operated by Hulpr Inc, company registration number 003226416. We are located at 671 Fieldstone Drive, Kingston ON, K7K 0C6.
We have appointed a Chief Privacy Officer who is accountable for our personal information handling practices. Our Chief Privacy Officer is Jonathan Ladha. If you have a question or complaint about our personal information handling practices, please contact us using our web form using the following: [email protected]
In this Privacy Notice, the terms “we”, “our” and “us” mean Hulpr Inc.
Effective Date and Scope
This Privacy Notice is effective as of [December 1, 2020].
This Privacy Notice governs our practices with respect to personal information we collect through our Website and our App.
What Personal Information We Collect
We collect Device Information using the following technologies:
- Account signup webform
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. We collect various types of cookies, including but not limited to:
- Essential cookies, including user logins and account management;
- Performance cookies, including analytics and visitor tracking;
- Functional cookies, including language, time zone, enhanced content;
- Targeting/advertising cookies, including content partners, banner networks.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Device ID/data
- User generated content
- Sign-in by Google and Facebook
We collect personal information that you provide during registration, while you are browsing the site anonymously (device IDs), when you update your account, and while users have a subscription and are using the service. This information may include:
- Name
- Gender
- Mailing Address
- Email address
- Date of birth
- Phone number
- Payment Information
- Contact information
- Registrations/license
- Certificates
- Social media profiles
- Photo IDs
- Phone device IDs
- Hand-drawn signatures for e-signatures
- Business name
- Business address
- Type of business
- Business description
- Any information collected while the user is using the app depending on subscription
How We Use Your Information
We use your information to connect users through our Website and App. We may use your information to:
- Register your account;
- Authenticate you when you log into your account;
- Granting access to the website;
- Contacting users;
- Compliance & dispute resolution;
- Running competitions;
- Employee & contractor recruiting;
- Communicate with you about your requests. Your email address or phone number which you provided upon registration will be used to notify you of event status updates;
- Record keeping and administration;
- Customize your user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site;
- Analytics and market research: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- Advertising and marketing: We may recommend or offer you information on events selected based on your preferred interests and location.
Sharing your information to others
The information we collected from you may be provided to 3rd party services using our Website and App. We only enlist 3rd party services whose privacy policy aligns with ours. Some 3rd party services require cookies to function properly. 3rd party services may include:
- Service providers
- Payment recovery agencies
- Data collectors and processers
- Employee & contractors
- Courts and tribunals
- Sponsors and promoters
- Marketing agencies
The name of the user and any photographs uploaded to the website or app will be accessible to other users.
Hulpr may use personal information to verify registration, licensing, credentials, and verify the identity of a user, but no personal identification information will be disclosed to any other user without the user’s consent.
We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.
Law Enforcement Requests
We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.
How we collect your information
We collect Device Information using the following technologies:
- Account signup webform
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. We collect various types of cookies, including but not limited to:
- Essential cookies, including user logins and account management;
- Performance cookies, including analytics and visitor tracking;
- Functional cookies, including language, time zone, enhanced content;
- Targeting/advertising cookies, including content partners, banner networks.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Device ID/data
- User generated content
- Sign-in by Google and Facebook
Data Retention
We will retain your personal information for as long as:
- Your account is active;
- Your personal information is needed to provide you services; or
- It is necessary to meet legal, regulatory, insurance and audit requirements.
Accuracy of Your Personal Information
We will use commercially reasonable efforts to ensure that your personal information is correct, complete and up-to-date to the extent we are notified of any changes by you. You can review and update your personal information on our Website and App. You can assist by keeping us informed of any changes or informing us if you find any errors in our information about you. If we have disclosed inaccurate information about you to a third party that you are aware of, we would be pleased to contact the third party in order to correct the information upon your request.
Security Measures
We take reasonable measures, including administrative, physical and technical safeguards, to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Personal information uploaded to our Website is transmitted to us using industry standard encryption, which creates a private conversation between your computer and our Website. We authenticate our Website and enable TLS/SSL encryption to protect your sensitive data and transactions.
Revision of Policy
This policy may be revised from time to time. We will notify you of material changes prior to such material change being effective, either by e-mail at the address you have provided to us in connection with your registration on our website or by a prominent notice on our Website and App. Your continued use of our Website or App, or failure to cancel your account on our Website or App following such notification shall constitute your acceptance of the revised policy. We encourage you to periodically review this page for the latest information on our privacy practices.
Disputes and Complaints
This policy is subject to our Terms of Use, including terms regarding the governing law and the resolution of any disputes between us. If you have a complaint with respect to our privacy policy, please contact us at the link provided under “Contact Us”.
Regarding Children and Minors
Our Website and App are not intended for children. If we become aware that we have inadvertently received or collected personal information pertaining to a child under the age of consent in the country where the child is located without valid consent, we will delete such information from our records.
